Consumer Ombudsman
“In the event of a dispute between the professional and the consumer, they shall endeavour to find an amicable solution. In the absence of an amicable agreement, the consumer has the option to refer the matter free of charge to the consumer ombudsman responsible for the professional, namely AVENIR CONSO****, within one year from the date of the written complaint addressed to the professional.
The referral to the consumer ombudsman must be carried out:
– either by filling out the form provided for this purpose on the AVENIR CONSO website: https://www.avenir-conso.com/
– either by mail addressed to AVENIR CONSO, 197 Boulevard Saint-Germain – 75007 PARIS.
Cold calling
According to Article L.223-2 of the Consumer Code: “When a professional
is required to collect telephone data from a consumer, he informs him of his right to register on the list of opposition to canvassing.” The customer can exercise their right to oppose canvassing by registering on Bloctel :https://www.bloctel.gouv.fr/
Right of withdrawal
Article L. 221-28 of the Consumer Code states: “The right of withdrawal may not be exercised for contracts: (…)
12° Of the supply of accommodation services, other than residential accommodation, transport services for goods, car rentals, catering or leisure activities to be supplied on a specified date or within a specified period; […]
Dispute Resolution
find all the information at the link below:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
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